Return

Return

 Returns and Exchanges

1.Returning Products

Shopping online is awesome,it's important to make sure you are confident with your product choice before clicking the buy button. Boxed bikes are large and expensive to courier back and forth.

 We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.

All products must be returned to PETIMINI in original condition. Please do not send back products without contacting us in advance and getting a returns approval and the delivery address. We use a third-party logistics warehouse (our returns address is not the same as our office address). Returned items need to include the original packaging & box.

If you need advice about sizing, compatibility, specification etc, please message us.

FULL TERMS AND CONDITION

"I've changed my mind"

If you have purchased a product and changed your mind about it, we offer a 30 day returns policy, provided the product is received back in a new, re-saleable condition in original packaging and box. This bit is important.

- A free return label will send to you.

- We need to thoroughly check your product is good to be re-sold so there will be a short wait before we can process an exchange or refund while we do this.

- We have to charge a 10% restocking fee on bikes, to cover our warehousing costs. This will be deducted from the refund.

- Bikes need to be in original condition. If there is significant damage or wear and tear we may deduct accordingly.

 

"Something is wrong"

If you've been sent the wrong product, your product has reached you with transit damage, or your product is materially damaged/faulty and covered by our warranty (*see warranty page for more info):

Always contact us first so we can see how best to help you.

If we agree there’s an issue we’re responsible for, we’ll discuss how best to resolve it for you.

Solutions may include using your local bike shop, a third party service partner or us sending out a replacement part or product to you.

If you bought your PETIMINI bike from another retailer rather than directly from us, please direct your return or warranty enquiry to the original place of purchase. This will be dealt with by the dealer and local distributor.

 

 2.Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at petiminibike@outlook.com 

 

 3.Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

4.Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at petiminibike@outlook.com 

 

 

About Petimini

PETIMINI was born with a vision of providing the most stylish design and highest quality products for babies and children.

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Our Mission

We are united with our customers through a shared love of aesthetics, freedom and fun. We design bikes for everyday life.

Reliable Conponents provide perfect riding experience and safety.There are many pretty colors for your little hero to choose.Now kids can ride in style.

Our product philosophy

ACCESSIBLE FOR ALL KIDS,our aim is to design everyday bikes that fit both newcomers to cycling and the more experienced riders.Riding a bike is one of the best parts of growing up. We make a bike that's comfortable, durable, and fun.

Let children ride happily and grow up healthily is our goal all the time!

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